Effective: December 2024
1. Digital Design Services
All whitedog-design services are custom creative work. Refund eligibility depends on project stage.
2. Before Work Starts
Full refund within 24 hours of payment if no work has been initiated.
3. After Work Starts
Pro-rata refund based on work completed. Minimum charge for commenced work is 30% of total fee. Work is considered commenced from the project kickoff call or first delivery of brief-related materials.
4. EU Right of Withdrawal
EU consumers have a 14-day withdrawal right. By accepting these terms and proceeding, you consent to immediate commencement and waive the remaining withdrawal period from project start.
5. Disputes
Contact hello@whitedog-design.com. Approved refunds via Stripe within 5 to 10 business days.